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Enterprises are looking for ways to cut costs. Self-service applications are a proven method for achieving this essential corporate goal. A well executed self-service strategy that prioritizes customer needs can enhance the customer experience and speed problem resolution and order placement while reducing costs. In this White Paper, you will learn: Business and Call Center Trends Driving Automation Finding the Right Balance between Self-Service and Live Agent Support The Benefits of Self-Service Determining What to Automate via Self-Service Written by: DMG Consulting LLC Sponsored by: Microsoft Dynamics CRM Request Free!

In this eBook you will discover: What IT policy compliance is all about How laws and regulations govern compliance Ten best practices How automation can ease compliance and save money Request Free!

StrategicRISK is an indispensable business tool for their rapidly expanding community of risk managers and senior decision makers across Europe, keeping them ahead of the latest developments in the risk management industry. Request Free!

InsideUp’s free Hosted vs. Premise PBX guide will: List the pros and cons of both solutions. Offer insights on how to choose the right solution. Compare features of hosted and on premise systems. Give you an overview of top premise and hosted VoIP vendors. Plus, you get instantly matched with qualified hosted and/or premise VoIP vendors to receive custom, no obligation quotes. Request Free!

Readers are kept abreast of the rapid advances in technology and their applications at the chip, board and systems levels. Request Free!

The readers of Via Satellite are provided with timely and valuable editorial, essential in remaining competitive and profitable in the global satellite marketplace. Subscribers receive 12 issues of Via Satellite magazine, plus a Bonus 13th issue – Strategic Planning & Resource Guide and special supplements throughout the year including Military SatCom, Focus on Asia and more. Request Free!

The complexities of being able to manage transportation across multiple levels of outsourced manufacturing and country borders, through a warehouse network that is pressured for asset and labor efficiency, and to a customer delivery process that is being asked to respond more quickly to demand changes in an environment of ever stricter service requirements simply cannot be handled efficiently without a proper level of process integration and network visibility. Request Free!

This report serves as a roadmap for companies that are attempting to match environmental and social stewardship to clear, actionable, and measureable improvements to their bottom lines. Request Free!

This report will benchmark the ways manufacturers are using compliance and traceability programs as a competitive advantage in the market place. Request Free!

Learn how technology, if chosen and implemented carefully, will have a major impact on driving down these costs, in both the short and long term. Request Free!