Self-Service: Putting Customers First Makes You a Winner

Enterprises are looking for ways to cut costs. Self-service applications are a proven method for achieving this essential corporate goal. A well executed self-service strategy that prioritizes customer needs can enhance the customer experience and speed problem resolution and order placement while reducing costs. In this White Paper, you will learn: Business and Call Center Trends Driving Automation Finding the Right Balance between Self-Service and Live Agent Support The Benefits of Self-Service Determining What to Automate via Self-Service Written by: DMG Consulting LLC Sponsored by: Microsoft Dynamics CRM Request Free!

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Electronic Design

Readers are kept abreast of the rapid advances in technology and their applications at the chip, board and systems levels. Request Free!

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Strategic Metering

Utility missions are changing. Yesterday, they focused on delivery of reasonably priced energy and water. Tomorrow, they will encompass both supplies and the services that facilitate sustainable use. Long-term strategic technology planning, led from the top, is the only way to control the cost of change. When CEOs lead initiatives like AMI, the results help ease all stakeholders into energy and water realities. Request Free!

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12 SEO Campaign Killers

Learn how to avoid some critical mistakes marketers make when rolling out search engine optimization strategies. “12 SEO Campaign Killers” puts the tough work of SEO in perspective, covering everything from keyword performance expectations to understanding the value of social media websites. Other critical topics include: Training Thinking holistically ROI considerations Ranking analysis What link bait really means Request Free!

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Best Practices in Asset Management for Process Manufacturers

This Aberdeen paper offers practical insight for Process Manufacturers as well as addresses: How best-in-class process manufacturers bring the asset online quickly during the commissioning process, and how they maximize asset effectiveness, availability, and reliability during the operation process. How effectively managing an asset’s lifecycle can have a big impact on the success of process manufacturers—specifically in reducing maintenance costs and unscheduled asset downtime, and achieving higher overall equipment effectiveness (OEE). In a case study, how Brewster Cheese, the largest manufacturer of Swiss cheese in the United States selected a solution to standardize processes across all their plants. Three strategic areas that companies in process industries are missing out. Written by: Aberdeen Group; Sponsored by: Infor Request Free!

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Construction Equipment

Construction Equipment provides information about the acquisition, use, management and maintenance of equipment, trucks and related products. Stay informed on the latest developments in the industry with a free subscription to Construction Equipment magazine. Request Free!

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PMP News.com Daily Newsletter

PMP News.com Daily Newsletter is produced by the editors of Pharmaceutical & Medical Packaging News and subscribers will be able to forward the e-newsletter easily to share breaking developments with colleagues. Request Free!

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Baseline

Baseline is the only magazine that provides the practical information business technology leaders need to undertake complex business technology initiatives that produce bottom-line results. These executives seek an understanding of what has worked for other companies, strategies that have resulted in measurable return on IT investment and how to avoid the pitfalls. Request Free!

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Adobe LiveCycle Enterprise Suite 2 (ES2)

This paper discusses the Adobe LiveCycle ES2 architecture, providing an overview of how LiveCycle ES2 employs service-oriented principles to enable a more rapid development experience for building scalable applications. By leveraging Adobe Flash, PDF, and Adobe AIR™ within the context of the Adobe LiveCycle ES2 service-oriented architecture (SOA), organizations can engage with their various constituents, such as customers, partners, contractors, to a degree not previously possible. This paper also discusses the types of solutions LiveCycle ES2 provides, including intuitive user experience, business process automation and communication management. Request Free!

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Re-architecting Disaster Recovery Solutions

How can you get creative in protecting more data, recovering more swiftly, but also saving some money? Download this essential ESG white paper to learn about how WAN optimization can be a key enabling technology in accelerating DR and accelerating savings, too. Request Free!

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