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Enterprises are looking for ways to cut costs. Self-service applications are a proven method for achieving this essential corporate goal. A well executed self-service strategy that prioritizes customer needs can enhance the customer experience and speed problem resolution and order placement while reducing costs. In this White Paper, you will learn: Business and Call Center Trends Driving Automation Finding the Right Balance between Self-Service and Live Agent Support The Benefits of Self-Service Determining What to Automate via Self-Service Written by: DMG Consulting LLC Sponsored by: Microsoft Dynamics CRM Request Free!

Here is a breakout of what’s included in this informative video: Who are the users? What are the painpoints? How you can benefit from using the right tool. Request Free!

StrategicRISK is an indispensable business tool for their rapidly expanding community of risk managers and senior decision makers across Europe, keeping them ahead of the latest developments in the risk management industry. Request Free!

Their editorial team work closely with leading industry professionals across the insurance, brokerage, intermediary and Lloyd’s market to provide ground breaking analysis and research on the latest technology, claims, regulation, reinsurance and product information to date, with further exclusive data published every quarter on the property, motor and claims sectors in the Times Supplements. Request Free!

InsideUp’s free Hosted vs. Premise PBX guide will: List the pros and cons of both solutions. Offer insights on how to choose the right solution. Compare features of hosted and on premise systems. Give you an overview of top premise and hosted VoIP vendors. Plus, you get instantly matched with qualified hosted and/or premise VoIP vendors to receive custom, no obligation quotes. Request Free!

Every issue includes unique local construction content, detailed descriptions on the processes used to build the project, the people involved, the challenges faced and the solutions rendered. McGraw-Hill Construction covers all aspects of the construction industry. From project features and information to industry news, trends and forecasts, their magazines provide industry players the tools and resources that help them do their jobs better. Ten regional magazines are available that cover most states (not all states are eligible to receive a free subscription). Request Free!

When pharmaceutical decision makers need news and insights about pharma’s future and how to respond to it, they turn to Pharmaceutical Executive magazine. From strategy to marketing to the best new ideas about sales, R&D, regulations, finance, meetings and IT, Pharmaceutical Executive covers it all. Request Free!

Register for this free white paper and start delivering more consistent, powerful communications to employees. This white paper shows you how PGi web technologies can help you: Host efficient and effective meetings Facilitate the flow of information between employees Overcome barriers to effective communication Improve employee recruitment and retention initiatives Register for this FREE white paper now! Request Free!

Register for this free white paper and learn how to train and educate employees more efficiently and cost-effectively. This white paper explains in detail the benefits of e-learning, and how it can save your business a significant amount of time, money and resources. You’ll discover how to: Train and educate more workers with fewer resources Provide a more consistent learning experience Replace classrooms with personal workstations Allow employees to learn and develop at their own pace Improve your overall environmental footprint Register for this FREE white paper now! Request Free!

We weathered the economic storm and it looks like the proverbial sun is coming out again. It’s all good, right? But wait – this means an upswing in new clients, orders and shipments may be just around the corner. You’ve been hunkered down in maintenance mode for what seems like years – are you sure your warehouse or DC is ready for the recovery we’ve all been anticipating? Learn how a three-step action plan can help get your warehouse or distribution center ready to confidently welcome an economic recovery and all the challenges and rewards that come with it. Request Free!