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Utilities face the imminent retirement of many of the most dependable and experienced workers, hired from the large cohort of the population born immediately after World War II. Maintaining utility efficiency, reliability, and safety during this period of change is particularly challenging for those managing field service technicians, whose skills and depth of experience are difficult to duplicate among new hires. Request Free!

Application automation provides your organization standardized, stable, and repeatable integrations to any new application, database, or tool that is introduced. Request Free!

Let’s face it. Increasing sales productivity has never been more important. To achieve sales success in today’s market, you need new strategies for uncovering hidden demand, identifying the right prospects, and driving every qualified opportunity. Request Free!

YVW deployed Oracle software across its infrastructure after a thorough evaluation against competing products. Deep functionality, minimal customization requirements, and ease of integration gave Oracle an edge over its rivals, while the company’s product roadmaps and quality brand gave YVW confidence in the long-term viability of its systems. Key Benefits Included: Gained flexible architecture to support efficient property and customer service model Reduced errors and improved customer satisfaction with efficient billing system Improved enterprise access to information and development of insightful reporting Achieved real-time understanding of financial position Request Free!

Learn how automating processes across Oracle and non-Oracle applications improve process integrity, audit trails, and employee productivity. Request Free!

Whether it’s limiting overnight stays, working out a discount with a preferred airline, or sending fewer people on trips, most companies today are finding ways to make the most of the travel they still allow. Find out how you can save by: Implementing a more stringent approval process Taking advantage of discounts and bundled travel offers Spending on travel that has the most impact To learn how other companies are making their business travel decisions, download now for free. Request Free!

Although call center environments vary, most executives share two common goals for improving the frontline: to do things better, and to do them cheaper. In response to this overwhelming demand to do more with less, one of the most common solutions to “cheaper” has been to cut labor costs through labor arbitrage or multi-sourcing. But many executives have discovered after the fact that “cheaper” came at the expense of “better,” taking with it quality, and consequently, customer loyalty. To discover if it is possible to achieve the seemingly opposed goals of lower costs and consistent, quality service while multi-sourcing, inContact conducted a series of executive interviews. They asked what everyone wants to know, “Can it really be done? And, if so, how?” Read the result of this three month benchmarking study on multi-sourcing to uncover what leading organizations are doing to create a consistent level of service across all agent segments. Request Free!

Government Product News serves government managers, engineers, administrators, department heads, and procurement professionals who specify, plan, and buy for city, county, state, and federal governments. Request Free!

PFFC is a monthly magazine in which recognized experts and experienced staff assist converters around the world to become more efficient and profitable in their manufacturing and business practices through newsworthy information on technology, marketing, management trends, products and services. With a global perspective and commitment to editorial quality, no other publication covers the converting and package-printing market with the same expertise and analysis as PFFC . Request Free!

Free demo video from Ribbit for Salesforce. Receive voicemail as SMS or email while on the go and respond immediately. Dictate meeting notes and email drafts from your cell phone: voice and text content automatically routes to Salesforce and email inbox. Organize voice messages in Salesforce mapped to leads, contacts and in progress deals. Check it out! For Salesforce.com customers ONLY. Request Free!