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Enterprises are looking for ways to cut costs. Self-service applications are a proven method for achieving this essential corporate goal. A well executed self-service strategy that prioritizes customer needs can enhance the customer experience and speed problem resolution and order placement while reducing costs. In this White Paper, you will learn: Business and Call Center Trends Driving Automation Finding the Right Balance between Self-Service and Live Agent Support The Benefits of Self-Service Determining What to Automate via Self-Service Written by: DMG Consulting LLC Sponsored by: Microsoft Dynamics CRM Request Free!

The ability to measure, monitor, assess, and track KPIs is critical to any organization’s ability to manage its service operations. Some may use only the most basic, or standard, service KPIs, while others have developed more sophisticated metrics to hone in on the most critical areas reflecting service performance. This report is outlined in the following 3 Chapters: Chapter One: Benchmarking the Best-in-Class Chapter Two: Benchmarking Requirements for Success Chapter Three: Required Actions Request Free!

Here is a breakout of what’s included in this informative video: Who are the users? What are the painpoints? How you can benefit from using the right tool. Request Free!

This white paper discusses the management of Risk and how Vulnerability Management is one of the few counter-measures easily justified by its ability to optimize risk. Request Free!

Every issue includes unique local construction content, detailed descriptions on the processes used to build the project, the people involved, the challenges faced and the solutions rendered. McGraw-Hill Construction covers all aspects of the construction industry. From project features and information to industry news, trends and forecasts, their magazines provide industry players the tools and resources that help them do their jobs better. Ten regional magazines are available that cover most states (not all states are eligible to receive a free subscription). Request Free!

Register for this free white paper and start delivering more consistent, powerful communications to employees. This white paper shows you how PGi web technologies can help you: Host efficient and effective meetings Facilitate the flow of information between employees Overcome barriers to effective communication Improve employee recruitment and retention initiatives Register for this FREE white paper now! Request Free!

Have you heard all the talk about cloud computing lately? Warehouse management systems are now available in a cloud delivery model from some providers, offering a lower cost, reduced risk option. Not entirely sure what cloud computing is? Wondering if it is a real possibility for your business, or just a fancy new buzzword? Download this free report to learn four reasons to consider hosted WMS for your warehouse or DC. Request Free!

By targeting critical business processes with high ROI and rapidly implementing solutions with retail best practices, retailers can not only reduce costs but also drive revenue, profits, and customer satisfaction. Request Free!

This report will benchmark the ways manufacturers are using compliance and traceability programs as a competitive advantage in the market place. Request Free!

Learn how technology, if chosen and implemented carefully, will have a major impact on driving down these costs, in both the short and long term. Request Free!