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Utilities face the imminent retirement of many of the most dependable and experienced workers, hired from the large cohort of the population born immediately after World War II. Maintaining utility efficiency, reliability, and safety during this period of change is particularly challenging for those managing field service technicians, whose skills and depth of experience are difficult to duplicate among new hires. Request Free!

Prepayment for electric, gas, and water is a way of life for many countries – and for good reason. It helps customers budget their utility money and helps utilities avoid bad debt without the need to collect and track deposits. Prepayment has gained increased attention in the last several years. The primary reason is that customers switching from credit card billing to prepayment almost always reduce their electricity consumption. Request Free!

Utility missions are changing. Yesterday, they focused on delivery of reasonably priced energy and water. Tomorrow, they will encompass both supplies and the services that facilitate sustainable use. Long-term strategic technology planning, led from the top, is the only way to control the cost of change. When CEOs lead initiatives like AMI, the results help ease all stakeholders into energy and water realities. Request Free!

CHG&E – Burdened by a homegrown, mainframe-based system, CHG&E relied heavily on radio dispatchers and paperwork to capture information and manage service calls. With its most recent Oracle Utilities Mobile Workforce Management upgrade, CHG&E moved to a real-time work-order scheduling allowing it to immediately adjust schedules. Request Free!

At the same time, those assets still must be managed to keep U.S. electrical and natural gas systems operational while everything from terrorists to massive hurricanes to economic and political forces seem bent on making that difficult. Enterprise Asset Management (EAM) has become a central concern for utilities. This Energy Central white paper explores EAM and SAP’s solution to address these challenges. Request Free!

SAP BusinessObjects solutions for GRC can help, with integrated software that enables you to take a unified business-focused approach and automatically monitor risks and controls in heterogeneous IT environments. Request Free!

Learn what it takes to produce online videos that drive sales, leads and publicity for your business. “The Dawn of a New Industry – Internet Video Production and Marketing” explains why Internet video is growing at such a rapid pace and offers tips on how to begin your own video marketing campaigns. Topics include: Key questions to consider Industry trends and statistics Essential equipment and price ranges Response form integration Why shorter videos are better Request Free!

Learn the benefits of a coordinated online marketing attack that leverages teamwork and shared data. “Battle Plan: Multilateral Online Marketing (MOM)” looks at everything from Search Engine Optimization and Paid Search to Video Marketing and Opt-in Email Marketing. Key topics include: Maximizing online marketing initiatives Sharing creative, data Building teams Improving Calls to Action Effective timing of email marketing Request Free!

Learn how PPC and SEO specialists can work closely together to produce the best results for your business. “Search Engine Optimization and Pay-Per-Click: A Holistic Approach” explains key ways that PPC and SEO can maximize any online marketing initiative. Topics include: Sharing keyword research Assessing paid ad performance, effectiveness of page titles Applying PPC conversion data to SEO page and keyword selection Evaluating natural search engine rankings in view of PPC ad placement and costs Focusing on landing page design Request Free!

Learn what questions to ask and discover what’s at stake when you select an opt-in email marketing firm to maximize your campaigns. “How To Choose An Email Marketing Vendor” looks at everything from ISPs to the expertise you’ll need. Key topics include: Black lists Can Spam Act Message header structure Message design and image/text ratios Deliverability audits Tracking technology and data segmentation Request Free!