One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer “touch-points” must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators. Request Free!
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They also collect and accumulate a wealth of business information – a valuable asset that must be managed and preserved throughout its lifecycle. Companies worldwide are affirming the value of database archiving as a best practice for managing application data growth. The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. Request Free!
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Making changes to database schemas can often be complex and error prone. Changes impact dependent objects and sometimes even the underlying data, and the stakes are high. Even with careful attention, schema changes can impact application systems, producing unexpected results, costly errors and business disruptions. By minimizing or eliminating manual tasks and automating the change management process, organizations can implement schema updates with ease and accuracy. This powerful and flexible tool simplifies the process of identifying, analyzing and implementing database schema changes for IBM DB2® for Linux®, UNIX® and Microsoft Windows®. Data Studio capabilities exploit modern development tools and techniques to provide for fast and efficient development and support a scalable infrastructure. Request Free!
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Every issue contains coverage of: showroom merchandising, hydronic heating, industrial PVF, HVAC and distribution & IT technology Request Free!
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Where do you get your best ideas? In the shower? The sushi bar? All night Murnau and Fritz Lang screenings? Over 32,000 advertising, broadcasting and commercial production and post creatives get their best ideas from Creativity magazine. You can too! Request Free!
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Watch this 30-minute Webinar, hear about TFC’s rapid success, and see how to: Bring your data into Salesforce CRM in no time Make the application yours with quick, easy customization Drive record-breaking user adoption Request Free!
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Advanced Imaging provides the latest information on the imaging hardware, software and peripherals that are used in capturing, displaying, manipulating and storing images. In addition details on how available imaging tools and techniques are being used by professionals at work and looks at the burgeoning industry the tools have fostered. Request Free!
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Ceramic Industry offers practical, real-world solutions to manufacturing problems; providing up-to-date coverage of news, issues and trends; supplying a forum for information exchange and presenting information on the latest technological advancements. Request Free!
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Defense Technology International (DTI) is the one publication focusing on the critical role of defense technologies in programs, policies, programs and funding, providing readers with integrated intelligence and global perspective in Land, Sea, and Air. For military officers, government officials and lead system integrators involved in air, land or sea defenses, DTI provides unprecedented coverage of the technologies that are driving new strategies and procurement plans to fight today’s unconventional warfare and evolving threats. Here’s what you’ll find inside DTI : Land - Warfighter body armor and armaments, unmanned ground systems, biological/chemical detection, exotic munitions, anti-IED developments, infantry fighting vehicles, battlefield software Sea - Advanced submarine technologies, directed energy, innovative ship and hull designs, propulsion systems, maritime UAV’s Air - Satellite technology, UCAV, missile defense, stealth and composite materials, laser technologies, mapping and information gathering breakthroughs Request Free!
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