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Leading customer-oriented companies see every customer interaction as an opportunity to retain a valued customer, increase revenue, build loyalty or strengthen a brand. These enterprises look to customer relationship management solutions to help them connect with customers, anticipate their needs and deliver the products and services customers want. The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. This white paper discusses how delivering a consistently positive experience to the customer through an ongoing, multi-channel dialogue enhances value for both parties over the lifetime of the relationship. Get This Free Magazine Now!

The study is based on extensive economic analysis, surveys, and in-depth supporting interviews with executives. At the macro level, it examines how investments in a country’s information infrastructure facilitate the growth of both the overall economy and mid-sized companies. At the micro level, the study outlines the common goals facing midsized businesses worldwide and identifies the most commonly used growth strategies, investment decisions, and general best practices that have lead to success in the mid-market. A white paper by the Economist Intelligence Unit Request Free!

The three primary sources for UC functionality are: Integrated collaborative environments (ICE) (i.e., Microsoft Exchange or Lotus Notes) Service providers (sometimes referred to as “the cloud”), also includes “over-the-top services” provided by Google PBX equipment The White Paper also recommends several strategies customers should follow to meet the challenges of a UC implementation. Request Free!

The internet is central to your industrial/manufacturing marketing. However, a majority of manufacturing companies don’t think their websites are the strategic marketing resources they should be. This white paper discusses the latest trends, challenges and practical advice on how to approach aligning industrial/manufacturing marketing efforts in an interactive world. Request Free!

Most companies have a well-defined strategy that is intended to align the actions of all individuals, teams, and business units to achieve corporate goals. But when it comes time to execute, they can run into trouble. To close the gap between strategy and execution, companies need to align business strategy with actual initiatives, projects, and daily activities across the organization. Best practices include: Define strategy & align initiatives with corporate goals Clearly communicate strategies and plans Use incentives to drive employee behaviors needed to meet objectives Measure performance using key performance indicators Request Free!

The rapid adoption of social computing has created opportunities for enterprises to improve their competitive positions in today’s knowledge economy. Request Free!

In the beginning, open source solutions were the shiny play things of the techno crowd. After all, they were fun, new, and most importantly, free. No one would have considered using them in any real world corporate IT shops… Today, open source solutions are not only being considered , they are being implemented by large and small enterprises - at rates that are mind-boggling. This paper examines the challenges faced by organizations today regarding their BI, data integration, and data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies. This white paper by Industry Analyst Dr. Claudia Imhoff addresses such critical issues as: The challenges facing companies today Why traditional BI solutions often fall short What open source BI solutions bring to the table Data integration, going beyond BI Considerations in adopting BI open source software Written by Intelligent Solutions, Inc. Request Free!

To explore innovative applications, integrate wireless data, scan industry news, compare equipment features, choose the right product for your workforce, stay ahead of regulatory issues and technology trends or source a new supplier, turn to MissionCritical Communications . They provide the information you need to improve your organization’s operations through the efficient use of wireless communications. Request Free!

With Coupa’s Total Cost of Ownership Calculator you can: Understand the cost components associated with an on-premise solution – license, support, upgrades, servers, implementation, training – and determine the total cost of ownership over a 5-year period. Understand the cost components for on-demand solution – subscription, training – and determine the total cost of ownership over a 5-year period. Compare total ownership costs for both solution types and estimate your potential cost savings with an on-demand solution. Stop wasting time with complex financial models and apple to orange comparisons. Understand the true total cost of ownership of e-procurement with Coupa’s Total Cost of Ownership Calculator. Request Free!

Where do you get your best ideas? In the shower? The sushi bar? All night Murnau and Fritz Lang screenings? Over 32,000 advertising, broadcasting and commercial production and post creatives get their best ideas from Creativity magazine. You can too! Request Free!