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Prepayment for electric, gas, and water is a way of life for many countries – and for good reason. It helps customers budget their utility money and helps utilities avoid bad debt without the need to collect and track deposits. Prepayment has gained increased attention in the last several years. The primary reason is that customers switching from credit card billing to prepayment almost always reduce their electricity consumption. Request Free!

YVW deployed Oracle software across its infrastructure after a thorough evaluation against competing products. Deep functionality, minimal customization requirements, and ease of integration gave Oracle an edge over its rivals, while the company’s product roadmaps and quality brand gave YVW confidence in the long-term viability of its systems. Key Benefits Included: Gained flexible architecture to support efficient property and customer service model Reduced errors and improved customer satisfaction with efficient billing system Improved enterprise access to information and development of insightful reporting Achieved real-time understanding of financial position Request Free!

It uncovers how salespeople can take advantage of Web 2.0/Sales 2.0 technology to: Easily interact with customer information and uncover business insight that was not readily available before Tap into the collective knowledge and experience of the broader sales community and enable sales reps to accomplish far more than what they could individually and close more business Get the most relevant sales information when and where they need it – regardless if it’s enterprise, personal, or public data. Register for this paper and learn how Web 2.0/Sales 2.0 can help you boost sales productivity, shorten sales cycles and increase sales. Request Free!

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer “touch-points” must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators. Request Free!

This eBook is your industry-specific roadmap out of the economic slump. Selling through a Slump: An Industry-by-Industry Playbook brings together sales strategies and best practices from 11 top sales experts from 11 distinct vertical market sectors, ranging from retail to health care to telecom – because one size doesn’t always fit all. The practical tips and experience-based wisdom here aren’t just limited to any single industry, though. Regardless of your market sector, you’re bound to find value in this arsenal of great sales ideas. Get access to exclusive tips on how to sell in a recessionary market, from renowned sales experts like Jill Konrath, Charles Green, and Dave Stein. You’ve got questions – this eBook was created to give you answers. Request Free!

Therefore, winning over users and obtaining buy-in at all management levels are crucial to the success of any CRM initiative. Front-line salespeople are often the major source of resistance. The newest solutions from leading software providers such as Oracle incorporate many innovations to change this trend. For example, new features let salespeople work the way they want to, reduce their administrative burden and genuinely support personal success in every aspect of the sales process. This white paper discusses user adoption problems in general, followed by an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. Request Free!

As a result, they help utilities address two of today’s most important business drivers: environmental concerns and power delivery constraints and disturbances. Request Free!

Some jurisdictions have meter regulations that make it impractical to use a single meter for both gas and electricity. Removing those restrictions can increase the use of smart metering for gas and electric utilities. Oracle’s staff of utility experts can provide extensive advice and guidance on smart metering pilots and projects. Request Free!

Utilities can appropriately value some aspects of conservation, such as the effects on chemical use and equipment at water treatment plants. Oracle’s staff of utility experts can provide extensive advice and guidance on smart metering pilots and projects. Request Free!

You know as much as anyone about the challenges faced by midsize companies. There are always competitors with deeper pockets, customers demanding more for less, and suppliers giving preferential terms to larger organizations. However, your company’s size does give you one key advantage – business agility. You can respond more quickly to changing market and economic conditions, but only if that agility is founded on valuable data, meaningful information and adaptable processes. Request Free!